CONTACT US

FAQs

CAN YOU GIVE ME MORE INFO ABOUT WHERE MY ORDER IS COMING FROM?

We proudly build all our parts right here in California & Arizona using material and hardware made right here in the USA. The only component not made in the America is our vacuum suction cups due to unavailability. We try our hardest to support our local vendors when ever possible.

WHAT IF I DON'T SEE AN ITEM THAT I'M LOOKING FOR?

Start off by using the search button located on the header, if that doesn't help, give us a call or drop us an email and one of our experienced sales associates will gladly help you find exactly what your looking for.

HAS MY ORDER BEEN SENT YET?

Most of the items we build and kept as inventory, but if you haven't been updated with the status of your order, please contact us for up dates so we can ease your pain of waiting.

CAN I TRACK MY ORDER ?

We would think there is something wrong with you if you didn't want to track your new purchase. 90% of the time we use UPS and FedEx. In both cases, you will receive a tracking number upon shipping when the package leaves the building.

WHAT IF MY TRACKING # HASN'T UPDATED?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

  • In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.
  • If you've realised that you've entered an incorrect or incomplete address, please email us at: contact@signalmounts.com ASAP
  • If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.
  • For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

PART OF MY ORDER IS MISSING

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support, we recommend checking the following;

  • Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability.
  • The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

As always, contact us with any concerns.

YOU’VE SENT ME THE WRONG ITEMS

Not our problem, you already paid us. Just kidding. We will make it our top priority to right our wrong and get you what you ordered as fast as possible.  We will send you a shipping label to send back the wrong part.

WHICH METHODS OF PAYMENTS CAN I USE?

We accept all forms of payments from Paypal, Visa, Mastercard, Amex, Discover, Checks or Cash.  Essentially, what ever makes life easier for you.

I FORGOT TO USE MY DISCOUNT CODE

If you are using a promotional discount code and forgot to punch it in, give us a call or shoot us and email and we will credit you back the difference.  

IS IT SAFE TO ORDER ONLINE?

Ordering online via SIGNALMOUNTS.COM is as safe as ordering on sites like Amazon or Costco.com.  If you see what you like, at the price that makes you feel good inside, go ahead, click the button, we have families to feed and need your support.

DELIVERY - WHAT IF MY PACKAGED IS DAMAGED?

We insure all our packages that go out and will take the correct steps in processing all claims with the shipping company. 

CAN I RETURN AN ITEM?

If you ordered the wrong item or changed your mind you can sent you item(s) back to: 22431 Antonio Parkway, B160-136 Rancho Santa Margarita CA, 92688 United States

Check Return Policy before Proceeding